Refund Policy | Pslice

Pslice Pizza Refund Policy

Last Updated: 12/12/2025

At Pslice Pizza, we take pride in every pizza we make and want you to love your experience. If something isn’t right, here’s how we’ll make it right.

Our Promise
If we’ve made a mistake with your order—such as the wrong item, missing item, or significant quality issue—we will correct it promptly.

How to Report an Issue
Please contact us as soon as possible after receiving your order.

To help us resolve the issue quickly, please have your order number ready and be prepared to describe the concern.

Eligibility for Refunds or Corrections
We will provide a refund, credit, or replacement at our discretion in the following situations:

Our Error: Wrong item delivered, missing items, or an order that does not meet our quality standards.
Unauthorized Charges: If you see a charge from Pslice Pizza that you did not authorize, please contact us immediately so we can investigate.

What is Not Eligible for a Refund

Change of mind or incorrect order selection by the customer.
Late delivery due to circumstances beyond our reasonable control (traffic, weather, incorrect address provided).
Dissatisfaction due to personal taste preferences (e.g., “I just didn’t like it”).
Issues reported more than 24 hours after the order was delivered/picked up.

Our Resolution Process

Contact: You report the issue to us.
Review: We’ll review your concern, and we may ask for a photo or brief description.
Resolution: Our goal is to find a fair solution as quickly as possible. This typically means:
- Replacement: We will remake and redeliver the incorrect or unsatisfactory items.
- Store Credit: We may issue a credit to your account for use on a future order.
- Refund: In some cases, we may process a refund to your original payment method.
- The appropriate remedy will be determined at Pslice Pizza’s discretion based on the situation.

Processing Times

Refunds to your original payment method may take 5–10 business days to appear on your statement, depending on your bank or card issuer.
Credits or replacements will be issued immediately upon resolution.